Branch Manager - Retail Vertical - Bank

Job Role:

- Managing Branch Administrative Work and Controlling Branch Activities:

- Oversee day-to-day administrative tasks within the branch, ensuring smooth operations.

- Implement and enforce policies and procedures to maintain organizational standards.

- Monitor branch activities to optimize efficiency and productivity.

Cross Sales of Products:

- Identify opportunities for cross-selling financial products such as Fixed Deposits (FDs), Systematic Investment Plans (SIPs), insurance, and other investment vehicles.

- Develop strategies to effectively promote and sell these products to existing and potential customers.

- Collaborate with sales and marketing teams to create targeted campaigns and promotions.

Stakeholder Management:

- Foster positive relationships with stakeholders across various verticals to facilitate seamless coordination.

- Act as a liaison between the branch and other departments to address concerns and ensure alignment of objectives.

- Communicate effectively with internal and external stakeholders to drive collaboration and achieve mutual goals.

Customer Service and Issue Resolution:

- Provide exceptional customer service by promptly addressing inquiries, complaints, and issues raised by clients.

- Work closely with customer support teams to resolve complex problems and ensure customer satisfaction.

- Implement feedback mechanisms to gather insights and improve overall service quality.

Team Management and Reporting:

- Lead and mentor a team of branch staff, providing guidance and support to enhance their performance.

- Conduct regular performance evaluations and provide constructive feedback to team members.

- Prepare and present reports on branch activities, sales performance, and key metrics to senior management.

Employee Engagement and Sales Development:

- Foster a positive work environment through employee engagement initiatives, team-building activities, and recognition programs.

- Develop training programs to enhance the sales skills and product knowledge of branch staff.

- Encourage a culture of continuous learning and professional development within the team.

Additional Points:

Market Analysis and Strategy Development:

- Conduct market research to identify trends, competitor activities, and opportunities for business growth.

- Develop strategic plans to capitalize on market opportunities and drive revenue growth.

Compliance and Risk Management:

- Ensure compliance with regulatory requirements and internal policies to mitigate risks.

- Implement measures to safeguard customer data and financial assets, adhering to industry standards and best practices.

Technology Integration and Innovation:

- Explore innovative technologies and digital solutions to streamline processes and enhance customer experience.

- Drive the adoption of digital banking platforms and tools to meet evolving customer preferences and market demands.

Community Engagement and Corporate Social Responsibility (CSR):

- Participate in community outreach programs and CSR initiatives to demonstrate corporate citizenship and contribute to social causes.

- Build strong relationships with local communities and stakeholders to enhance the brand's reputation and goodwill.

Location : Bodhgaya, Nawadah, Ara, Chapra, Sitamarhi, Bettiah, Sheikhpura