Branch Manager - Retail Branch Banking

Branch manager - Retail branch banking

- Generate new business within branch market for deposit accounts, loans, and cash management.

- Supervise branch staff, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.

- Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.

- Process loan applications; pursuant to authority, policy and procedure.

- Prepare accurate reports as requested by management.

- Handle customer complaints and inquiries.

- Maintain a strong, visible and positive presence in the community through involvement in community events and clubs.

- Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.

SUPERVISORY RESPONSIBILITIES :

- Directly supervises the assistant branch manager, head teller and tellers in the branch.

- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include :

- Interviewing and training employees

- Planning, assigning, and directing work

- Appraisal performance

- Rewarding and disciplining employees

- Addressing complaints and resolving problems.