Branch Manager - Freight Forwarding

Branch Head:

The Branch Head is responsible for leading the branch, ensuring business growth, customer retention, and overall operational efficiency. They oversee P&L management, strategy execution, employee engagement, and statutory compliance.

Key Responsibilities :

- Business Growth: Set branch goals, drive customer retention, and acquire new business.

- Operations & Compliance: Implement efficient processes, ensure ISO adherence, and regulatory compliance.

- Team Leadership: Recruit, develop, and retain talent while fostering an open, inclusive work culture.

- Market Intelligence: Gather and share insights to refine strategies.

- Performance Management: Conduct regular branch reviews, track key metrics, and implement improvements.

- Technology & Innovation: Partner with IT to optimize processes and enhance customer satisfaction.

- Customer Engagement: Build strong relationships with key clients and address their concerns.