Branch Manager/Branch Head - SME - BFSI

Position: Branch Manager SME

Grade: VP/SVP

Business Unit: Branch Banking

Sub Unit: Branch Management

Reporting to: Regional Head

Responsibilities:

- Responsible for meeting the Branch targets, adherence to applicable regulatory guidelines & requirements

- Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank

- Profit & Loss and Balance Sheet Management of the branch

- Managing and monitoring performance of all the sales resources and attrition control of customers

- Liability generation & New Business development with particular emphasis to Current Account acquisition & value build-up

- Cross Sell of revenue products such as Trade Fx / CMS / Assets

- Maintaining & deepening relationship with HNW customers

- Responsible for correct profiling of clients in the branch & vigilant of necessary Risk Management conduits

- Responsible of ensuring the Branch resources understand relevant risks associated with assigned jobs/role in the branch

- Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services

- Responsible for adherence of branch level operating standards reflecting highest benchmarks associated with BANK

- Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards

- Ensure Branch headcount budget are on-board

- Effective Team Management and building Team Spirit

- Learning & skill development of the team

- Ensure Role clarity to employees in the branch and manage attrition

- Ensure that all staffs are adequately trained on the Products of the bank, regulatory & sales processes; make staff aware of various policies of the bank with regard to customer service and compliance

- Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Ensure that the BEST template is fully updated

- Ensure that BELT is conducted on timely basis

- Comply with Banks policies and processes

- Conduct customer engagement programs and marketing events

- Drive Employee Engagement activities in the branch

- Thorough knowledge of daily banking operations, products and services

- Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch

- Ensure timely escalation of issues impacting business and appropriate

- solutions to address the concerns

- Responsible for all related process checks as custodian of vaults (self or delegated) and joint custodian of systems administration and setup within the branch

- Ensure safety and security of Bank and customer's assets

- Upkeep of the Branch and ATM

- Ensure Audit related deliverables both internal and external are met as per the prescribed norms

- Ensure timely submission of MIS reports

- Managing Cost parameters associated with Branch Management in the most efficient manner

Expected Candidate Profile:

Education:

- Graduate/Post Graduate or MBA from a recognized university/premium business schools

- AMFI/NCFM/IRDA certifications will be an added advantage

Past Experience:

- Graduate/Post-graduate with about 8-10 Years of over-all experience (Branch Banking or Commercial Banking / Business Development) in Retail /SME Banking space

- Candidate should be adept in Business Development, knowledge of SME segments and requirements under transaction banking (GBO/Trade/CMS) Branch Operations / Customer Service / Process adherence & achievement of Business Deliverable

Past Organization:

- Must necessarily come from Banking Organizations with minimum 3-4 years as Branch Manager in a CA centric catchment

- Last position held should be as Branch Manager of a branch with min. 50 Cr+ CA book Branch

Other Aspects / Skills:

- Strong written and verbal communication skills

- Ability to manage complex client situations

- Sensitive to issues of confidentially and compliance

- Strong sense of accountability and self-initiative

- Good Market knowledge of Retail Banking or Consumer Banking or Branch Banking

- High Team Management Skills with an attention to details

- Good knowledge of regulatory guidelines