Job Description:
- As a Branch Manager based in Hyderabad, you will be responsible for overseeing the branch's operations, ensuring profitability, and leading a dynamic team.
- Your role will encompass a variety of functions aimed at driving the branch's success and maintaining high standards of service and efficiency.
Key Responsibilities:
Profitability Management:
- Maintain and optimize the branch's profitability by strategizing and implementing effective financial management practices.
- Analyze financial reports and implement measures to enhance revenue and minimize costs.
Target Setting & Management:
- Set realistic and challenging targets for the branch in terms of numbers and volumes.
- Monitor progress towards targets, adjusting strategies as necessary to ensure goals are met.
Portfolio Quality Management:
- Oversee superior underwriting processes to ensure high-quality portfolio management.
- Collaborate with the collections team to manage and mitigate credit risk effectively.
Cost Management:
- Manage all operating costs of the branch, including cost of acquisition, operations, and other expenditures.
- Implement cost-saving initiatives without compromising service quality.
People Management:
- Motivate and lead the branch team to achieve high performance and job satisfaction.
- Handle HR and administrative functions, including recruitment, training, and performance management.
Customer Experience Management:
- Ensure a superior customer experience through efficient handling of service issues, collections, and pre-closures.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
Qualifications and Skills:
- Proven experience in branch management or a similar role within the financial services industry.
- Strong understanding of profitability management, target setting, and portfolio quality control.
- Excellent leadership and people management skills.
- Proficiency in cost management and operational efficiency.
- Exceptional customer service skills and a customer-centric approach.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
Educational Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
- Relevant certifications or professional qualifications (e.g., MBA, CFA) are a plus
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