Branch Head - Sales & Distribution - Telecom

Branch Head_Sales & Distribution_Telecom_MPCG

Sales :

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, etc)

Revenue :

- Achieve branch revenue target across all products and channels

Customer Service :

- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch

People :

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management on roll/ Off roll employees and agencies (in CS, Sales)