Branch Head - Banking

Position - Branch Head

Location- Mumbai(Near Western Line)

Age- Up to 40 Years.

Role & Responsibilities-

- Upkeep of the Branch and ATM.

- Profit and Loss and Balance Sheet Management.

- Tracking and monitoring daily productivity and book movement of the branch.

- Ensure Branch headcount budget to be maintained.

- Ensure Role clarity of employees in the branch.

- Ensure that the BEST template is fully updated.

- Comply with Bank's policies and processes.

- Thorough knowledge of daily banking operations and products and services.

- Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch.

- Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns.

- Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services.

- Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards.

- Ensure safety and security of bank's and customer's assets.

- Ensure Audit related deliverables both internal and external are met as per the prescribed norms.

- Ensure timely submission of MIS reports.

Key Performance Indicators-

- % of Business achievement vs. Targets (across products).

- Rating of cluster in health report published by OSD.

- % attrition of manpower.

- # of frauds / customer complaints in cluster.

- % employees certified as per mandate by management.

Essential Competencies & Skills-

- Strong written and verbal communication skills.

- Fully conversant with MS Office.

- Excellent networking & interpersonal skills.

- Strong Decision making ability.

- Ability to manage complex client situations.

- Sensitive to issues of confidentially and compliance.

- Strong sense of accountability and self-initiative.

- Openness to work in flexible hours.

- Awareness on global and financial sectors.

- Market knowledge of - Retail Banking.

- Knowledge of regulatory guidelines.