Branch Head - Bank

Responsibilities

- Strategy & P&L Management

- Maintains the Profit and Loss statement and Balance Sheet for the branch

- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank.

- Conducts customer engagement programs and marketing events.

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.

- Ensures Efficient complaint management within specified TATs.

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster