Branch Head - Bank

We are hiring for a Private Sector Bank coming up with new branches across Bangalore

Role details are given below :

Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives

Responsibilities include :

1. Sales and Business development :

- Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)

- Sales Planning - Prepare and track product wise - liabilities, assets & fee - AOP for the full financial year

2. Customer Service : Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships.

- Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.

- Conduct customer engagement program - every month.

- Manage Key Branch Relationships

- Ensure Wait Time within permissible limits as per segmental service approach

- Achievement of branch Customer Service Scores target

3. Compliance & Risk Management :

- Ensure operations, risk control and process adherence at branches

- Branch Audit scores

- Fraud prevention

- Ops risk monitoring

- RBI audits, inspections and incognito visits