Bourntec Solutions - Community Engagement Manager

Company Name: Bourntec Solutions, India

Job Role: COMMUNITY ENGAGEMENT MANAGER

Position: Full-time HYBRID working, Remote plus Work from Office

Travel & Commutation: 15-20% external facing, meetings, events etc.

Detailed Position Description:

Reporting Structure: Location Head/Head of Operations - India

Design Plus Content team management, vendor management where necessary

Roles And Responsibilities:

- Interacting with client/leadership team to understand stakeholder's business problems, defining campaign strategy, executing brand plan, and delivering the analytical solution to the desired problems

- Conceptualize the design & delivery methodology for business problems and propose an end-to-end process flowchart for the project/business problem with possible set of statistical solutions.

- Responsible for discussing and finalizing the above methodology with the stakeholder, getting their buy-in, and guiding the offshore resources on the selected procedures.

- Communicate expectations and establish deadlines in agreement with stakeholders and delivery teams.

- Understand the nature of the data and how it relates to the problem at hand.

- Manage operational workflow and ensure seamless delivery for both quick turnaround analysis and long-term projects.

- Ensure delivery is smooth and error free. Document work and process, create simple to use templates, future-proof existing and new projects for independent use in future

- Communicate analysis and recommendations to all levels of the business through written and verbal communications. Follow up with client for any modifications and feedback.

- Carry out all aspects of project management including work planning, estimation, scope refinement, quality, and delivery

- Communicate difficult messages to the client with persuasiveness and sensitivity so that delivery and business is not impacted

- Have excellent skills in making developing power-point presentations and sales collateral.

- Being part of sales presentations and contributing to RFPs/RFIs thereby being able to win new business from existing and new clients.

Qualification & Experience:

- Experience into Marketing & Corporate Communications/Internal & External/social media/Marketing Research/Customer Loyalty Analytics/CSATs

- Ability to think: Possess strong analytical/logical thinking skills.

- Strong structured problem-solving skills

- Experience working with US/Global clients

- Excellent MS skills other technology tools viz. social media platforms, SEO and other analytics engines. Usage of Virtual event platforms and video solutions, Blogs, Vlogs, Podcasts etc.

- Proven experience in UI/UX tools viz. designs, videos, and CMS.

Behavioral Attributes:

- Analytical/Strategic/Conceptual thinking

- Excellent Verbal/Written communication

- Excellent Collaboration/Interpersonal/Presentation skills

- Strong Project Management skills

Education & Experience:

- PG in marketing/mass communication/media studies

- At least 3-4 years in the similar area of marcomm/corpcomm roles in technology companies

- Established relationships in networks viz. NASSCOM/HYSEA/CII/TiE etc.

- Conducted corporate/ecosystem events in the last 2 years