Bombinate - Operations Manager - Trust & Safety - Koo App

Operations manager - Trust & Safety

About Company :

- Koo is India's own micro-blogging platform in Indian vernacular languages. People can express themselves in their mother tongue using text, audio, or video. Users can follow others and hear their thoughts and opinions. Koo started in Apr 2020 and is in multiple Indian languages today.

- Koo is the winner of the Atma Nirbhar App Challenge and was spoken about by Honourable PM Narendra Modi also.

- Just 10% of India knows and prefers English. The rest 90% speak an Indian vernacular language. Koo gives a voice to such people.

- Koo has the most diverse set of contributors on its platform. People from 1000+ professions speak their minds and connect with people in their mother tongue. We also have VIPs like Union Ministers, Chief Ministers, Deputy Chief Ministers, Commissioner of Police, Actors, Actresses, Singers, Lyricists, Fraternity from the film industry, Journalists, Editors, and 1000+ notable faces from society.

- Koo will be a platform that will have 100 mn+ users within a few years and will be one of the most powerful people networks in India. You have the opportunity to be a part of a very large movement that can give voice to the real India. We are growing our operations team and you can be a part of a very high-octane product and startup.

About Role :

- We're hiring an Operations Manager - Trust and Safety. This role is a key leadership role within the operations team.

- The requirement is to build and implement the operations strategy to make Koo the most trusted regional language thoughts and opinions platform in India.

- Improving the safety of the platform through operational, data, and product levers.

- Lead the operations team managing the Trust and Safety-related escalations.

- Proactively identify players trying to misuse the Koo platform and implement policy and operational risk management measures.

- Work with Tech and Policy teams to implement systems and processes related to platform trust and safety.

- Own key metrics for the Trust and Safety team and continuously improve the systems and processes to meet the key goals.

Required Qualifications :

- 3+ years of experience in operations and team management

- Strong analytical skills to interpret data and identify trends Data

Investigative skills :

- Experience of Working with the Legal Team on statutory compliance & Policy framing

- Experience of content moderation, familiarity with internet policies

- Proven track record of achieving results in large cross-functional orgs.

Preferred Qualifications :

- Experience in building and managing Trust and Safety business function

- Previous experience in Market Place fraud detection and resolution.

- Competency in Excel, SQL, and other technical skills is a must.

Please apply if our vision resonates with you and you are willing to work in a startup environment. There is a great opportunity here to grow your career very fast.