Bombay Shirt Company - Store Manager & Assistant Store Manager

TOMORROWLAND APPARELS

PRIVATE LIMITED

About Us :

We are on a mission to change the way the apparel industry works, not only within India, but globally.

Standard sizes and ubiquitous designs cannot be the norm. Your style should be personal to you. Every piece of clothing, especially made to fit you. Each year, millions of tons of excess inventory fill landfills worldwide .

Workers around the world are provided squalid working conditions and paid sub- standard wages. We are set to change that. This is the future of fashion.

Our platform houses multiple brands within the broader apparel & fashion space. Launched in 2012, Bombay Shirt Company is the first online custom shirt brand in India. We are on a mission to reinforce that world class quality and product can originate in Bombay.

We combine the tailoring heritage of Bombay with best in class machinery and automation, to deliver a world-class customer experience. Our second brand Korra, is a custom-denim brand that focuses on high quality and consciously produced denim products/ Chinos. Our refined urban essentials brand cityof_, defines easy, modern, well-made staples for people who dress for themselves and the cities they inhabit.

Made one at a time, only when you order. Pause is a 5 year old slow fashion brand that makes clothes for women of every shape, age and size. We believe conscious clothing can be beautiful, versatile and accessible for every day. Over the next 12-18 months, we aim to add brands with complimentary visions and ethos to our platform as we continue to scale our consumer offering. The website, www.bombayshirts.com is supplemented by 11 stores 10 in India, and 1 in New York City, with 08 more stores in the pipeline. We have recently raised a substantial round of funding from a leading Consumer Technology fund with a track record of scaling disruptive consumer businesses. Together, we aim to revolutionize the way that fashion and apparel is consumed.

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

ABOUT THE ROLE:

- Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.

- Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.

- Ensure all company policies and procedures are implemented and administered in store for the entire team.

- Team resource power planning: Weekly roster and managing leave requests from team members.

- Innovating and suggesting best practices and documenting the same for managements consideration.

- Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.

- Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.

- Provide customer care to customers by email and phone as and when required.

- Liaise with our in-store master tailors to take measurements and fix individual customer issues.

- Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.

- Visual merchandising and store display.

- Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.

ABOUT YOU:

- 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.

- Bachelors degree with Exceptional communication skills, both written and verbal

- Proficient in MS Office Excel, Word and email.

- Customer service oriented with a natural desire to care for the needs of others

- Deep desire to put drive & effort into your work - Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

Job Location: Ahmadabad, Mumbai, Hyderabad, Bangalore, Chennai & Delhi.