Blue Tokai Coffee Roasters - City Manager - P&L Operations

Job Description :

We are looking for a talented, energetic and team-oriented individual to manage and oversee all cafe operations in the Mumbai region. The person will be responsible for driving customer experiences, team growth and a positive working environment, as well as financial performance.

Responsibilities :

Team Management :

- Oversee and develop cafe managers to ensure great customer service, efficiency and financial performance of all cafes.

- Work closely with the training team to monitor staff progress and ensure growth of team members.

- Review cafe staff quarterly, provide feedback, set goals.

- Hire and induct new cafe staff.

- Manage cafe staff rosters, hours, holidays and wage sheets.

- Coordinate with the marketing team to execute events.

Supervisory Role :

- Oversee all daily cafe operations ensuring all SOPs are met.

- Develop and execute systems to gather feedback from staff and customers and work on implementing improvements.

- Deal with customer complaints or queries that escalate beyond cafe managers.

- Ensure the store fulfills all legal health, compliance and safety guidelines and handle all official visits to the cafes.

Finance :

- Monitor and control expenses, track and grow revenue, and identify profitability improving measures.

- Monitor and control wastage and pilferage.

- Coordinate with the supply chain team to ensure appropriate stock levels and oversee regular stock-taking exercises.

- Prepare cafe level and city level reports, discuss performance with management and suggest and execute required changes.

Skills Required :

- 4+ years of operations leadership or equivalent experience with direct ownership of a P&L, change and people development involving a large front-line team.

- Experience managing mid-level employees with a proven track record of developing high performing teams.

- A deep appreciation for creating exceptional customer experiences and an appreciation for coffee.

- Ability to adapt and bring structure to unstructured environments.

- Ability to communicate in an environment where English is the second language.

- Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.

- Must be willing to travel frequently.

- Should have exposure of designing process controls/checks to measure the quality of output through a production process.

ABOUT BLUE TOKAI COFFEE ROASTERS :

www.bluetokaicoffee.com

We are India's largest specialty-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.