BiteSpeed - Specialist - Client Support

What you'll do:

- This role is a mix of supporting customers who reach out over live chat, email & phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised

- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful

- Onboarding customers coming through our sales channel and helping them get setup

- Recording and segregating technical issues and product requests from customers and routing them to product team

- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

What makes you a good fit:

- You care about creating a software service experience that parallels a Michelin star Italian restaurant

- You genuinely like helping people and making them successful

- You are proficient in SQL, JavaScript, Postman API testing and web debugging/analytics.

- You have 1 to 3 years(maximum) of experience in technical customer support at a B2B SaaS company.

- Experience at an early stage SaaS startup would be a plus(this is not a hard requirement)

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives