BiteSpeed - Customer Success Manager

What You'll Do:

Customer Onboarding & Success:

- Deliver exceptional onboarding experiences that set customers up for success from day one.

- Proactively track customer adoption and usage, identifying opportunities to optimize their experience.

- Become a trusted product advisor, guiding customers on how to achieve their goals with BiteSpeed.

Customer Retention & Growth:

- Develop strong relationships with customers, fostering loyalty and advocacy for BiteSpeed.

- Manage account renewals and identify opportunities for upsells and expansion revenue.

- Closely monitor customer sentiment and gather valuable feedback to inform product development.

Scaling Customer Success:

- Help build and document best practices for the customer success function.

- Collaborate with the product team to ensure our offerings continue to meet customer needs.

- Contribute to the continuous improvement of our customer success processes.

What Makes You a Good Fit:

- You have a passion for delivering exceptional customer service that exceeds expectations.

- You possess a genuine interest in helping businesses and individuals succeed.

- You have 2+ years of experience in customer success or a related role at a high-growth SaaS startup (a plus, but not mandatory).

- You enjoy building relationships with people from diverse backgrounds and learning about their needs.

- You are a strong communicator, both written and verbal, with a knack for building rapport.

- You are analytical and data-driven, with a commitment to continuous improvement