BirdAI - Senior Product Manager

What You'll do?

Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth.

We provide innovative AI-driven solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth.

We seek a Senior Product Manager to lead our AI Chatbot initiatives.

This role is pivotal in leveraging advanced AI technologies, including Generative AI (GenAI) and custom Large Language Models (LLMs), to create a state-of-the-art chatbot experience.

The ideal candidate will have a strong blend of strategic thinking, analytical skills, and a deep understanding of AI- centric product development.

This role will focus on integrating the latest AI models and technologies to enhance user engagement, deliver exceptional customer experiences, and drive business growth.

Product Strategy: Develop and execute a comprehensive product strategy that aligns with Birdeyes growth objectives.

Roadmap Development: Define and manage the product roadmap, prioritizing features and initiatives based on business impact and data analysis.

AI Integration: Collaborate with data scientists and engineers to integrate cutting-edge AI technologies, including Generative AI models and custom LLMs, into the chatbot, enhancing its capabilities and performance.

Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure seamless product development and launch.

Data analysis: Conduct user research and leverage data analytics to gain insights into user behavior and preferences.

Experimentation: Design and run A/B tests and other experiments to validate hypotheses and optimize chatbot performance.

Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to inform product decisions.

Metrics and Reporting: Define key performance indicators (KPIs) and regularly report on product performance, making data-driven recommendations for improvement.

Data Review: Review and provide feedback on annotated data to ensure the quality and accuracy of AI model training datasets.

What do we need?

- Strategic Thinker: Ability to see the big picture and align product initiatives with business goals.

- Analytical Mindset: Strong data analysis skills with the ability to interpret complex data sets and make informed decisions.

- AI Expertise: Deep understanding of AI technologies, including Generative AI, custom LLMs, and natural language processing (NLP).

- User-Centric: Deep empathy for users, with a passion for solving their problems and enhancing their experience.

- Collaborative: Excellent communication and interpersonal skills, with a proven track record of working effectively in cross-functional teams.

- Innovative: Creative problem solver who can think outside the box and drive innovation.

- Results-Oriented: Strong focus on achieving measurable outcomes and driving continuous improvement.

- Leadership: Ability to inspire and lead teams, fostering a culture of collaboration and high performance.

Requirements:

- Bachelors degree in a relevant field; MBA or advanced degree preferred.

- 8+ years of product management experience, with a focus on AI and chatbot technologies.

- Proven track record of successfully managing and launching AI-driven products in a fast- paced environment.

- Experience with A/B testing, user research, and data analytics tools.

- Experience with project management and roadmap management tools.

- Strong understanding of AI, including Generative AI models, custom LLMs, machine learning algorithms, NLP, and product-led growth principles and strategies.

- AI Skill Sets and Technologies: Proficiency in natural language processing (NLP), machine learning algorithms, Generative AI models (e.g., GPT-4, Gemini), chatbot frameworks (e.g., Dialogflow, Rasa), and cloud services (e.g., AWS, Google Cloud).

- Ability to review and provide feedback on annotated data