Bimaplan - Senior Manager - Strategic Operations

What We are looking For

Bimaplan is seeking an enthusiastic, multitasking, hands-on diligent individual who takes pride in ensuring operational excellence. He/she will be the point of contact (POC) for customers and insurance companies. You will be responsible for effectively supervising and handling end-to-end policy servicing request with strict adherence of regulatory guidelines. This is an incredible opportunity to make a meaningful impact on the lives of millions of underserved Indians.

Responsibilities:

- Create, maintain and improve SOPs for all operational processes related to policy issuance, product launches, claims etc

- Lead the internal operations team members.

- Work with all internal and external stakeholders including technology, marketing and sales team to update launch trackers and remove bottlenecks

- Manage day-to-day handling of policy issuance from gathering client information to sharing the issued policy.

- Manage the day-to-day handling of claims from initial intimation stage till decision and corresponding communications.

- Ensure all documents (client KYC /proposal form /issued policies/ other relevant documents) are maintained systematically.

- Effectively responds to client requirements at a short notice by realigning priorities.

- Establishes systems and processes to deliver service level agreements (SLA) and KPIs on a day-to-day basis.

- Create summaries to update the progress to COO on a weekly basis.

Qualifications:

- 5+ yrs. of experience in handling operations & process improvement.

- Experience in handling team

- Advanced skills in Excel & PowerPoint is a must.

- Excellent communication skills and proficiency in business email writing is a must.

- Project management experience will be a plus.

- Start-up or consulting experience will be a plus.

- Prior experience in insurance/ BFSI domain will a plus.

Benefits:

- Be a part of a well-funded, high growth insurtech start-up.

- Opportunity to achieve exponential career growth.

- Competitive market salary.

- Opportunity to work with senior stake holders.

- Health insurance with premium coverage.

- Flexible and fun work environment.

About Us

Bimaplan is an affordable insurance platform for the next billion Indians. Our vision is to provide financial security to 150 million underserved Indian households through affordable life and health insurance. Increasing mobile penetration and evolution of digital infrastructure in India has now made it possible to reach this vulnerable population. We work with insurers to co-create affordable insurance plans and distribute through a vernacular app and a flexible referral network.

Bimaplan is founded by Vikul Goyal, and backed by Y Combinator. Vikul has extensive experience as a start-up founder and early stage investor in India. His previous start-up, Carcrew, was recently acquired by TVS. Vikul has an MBA from Harvard Business School, and a B.Tech. in Mechanical Engineering from IIT Guwahati.

We are backed by some of the best global early-stage technology investors, prolific fintech founders, and experienced insurance industry veterans. Here is the latest on our funding status. https://www.livemint.com/companies/start-ups/ycombinator-backed-bimaplan-raises-2-5-million-in-pre-series-a-round-11624338292654.html

Bimaplan was covered in the press recently, and this article provides a good overview on the opportunity. https://inc42.com/startups/bimaplan-adds-social-commerce-to-insurance-sachets/.