Bimaplan - Manager - Operations

What We are looking For: 

Bimaplan is seeking a hands-on diligent individual who takes pride in ensuring operational excellence. He/she will be responsible for effectively supervising and handling end to end policy servicing request with strict adherence of regulatory guidelines. This is an incredible opportunity to make a meaningful impact on the lives of millions of underserved Indians.

Responsibilities:

- Complete ownership of end-to-end operation's processes including policy issuance, claims management, and data management.

- Manage the day-to-day handling of policy issuance from gathering client information to sharing the issued policy.

- Manage the day-to-day handling of claims from initial intimation stage till decision and corresponding communications.

- Ensure all documents (client KYC /proposal form /issued policies/ other relevant documents) are maintained systematically.

- Work with technology team/ CTO to develop short-term and long-term solutions for data management.

- Effectively responds to client requirements at a short notice by realigning priorities.

- Establishes systems and processes to deliver service level agreements (SLA) and KPIs on a day-to-day basis.

- Create summaries to update the progress to COO on a weekly basis.

- Builds and lead the operations executive team; train team members on duties, expectations, standards, policies.

- Have a thorough knowledge of the regulatory compliance aspects to function in an effective manner.

Qualifications: 

- Graduate in any discipline, MBA preferred.

- Minimum 3+ years of experience in insurance operations; preferably in insurtech space.

- Minimum 2+ years of managerial experience.

- Excellent Team handling capabilities.

- Customer centric focus.

- Detail and compliance orientation.

Benefits: 

- Be a part of a well-funded, high growth insurtech startup.

- Opportunity to create large scale impact.

- Competitive market salary.

- Health insurance with 100% premium covered.

- Flexible and fun work environment.

About Us: 

Bimaplan is an affordable insurance platform for the next billion Indians. Our vision is to provide financial security to 150 million underserved Indian households through affordable life and health insurance. Increasing mobile penetration and evolution of digital infrastructure in India has now made it possible to reach this vulnerable population. We work with insurers to co-create affordable insurance plans and distribute through a vernacular app and a flexible referral network.

Bimaplan is founded by Vikul Goyal, and backed by Y Combinator. Vikul has extensive experience as a start-up founder and early stage investor in India. His previous start-up, Carcrew, was recently acquired by TVS. Vikul has an MBA from Harvard Business School, and a B.Tech. in Mechanical Engineering from IIT Guwahati.

We are backed by some of the best global early-stage technology investors, prolific fintech founders, and experienced insurance industry veterans. Here is the latest on our funding status. https://www.livemint.com/companies/start-ups/ycombinator-backed-bimaplan-raises-2-5-million-in-pre-series-a-round-11624338292654.html

Bimaplan was covered in the press recently, and this article provides a good overview on the opportunity. https://inc42.com/startups/bimaplan-adds-social-commerce-to-insurance-sachets/.