Bima Garage - Zonal Head - Insurance Operations - South West Region

- Handling overall operations of Hob Nob product

- Managing operation of reimbursement desk

- All operational support to sales team

- MIS Reports

- Looking after the process of claims - managing the process and work done by KYP Officers and FMOs

- Managing the overall process of Backend department

- Ensuring the smooth functioning of Hob Nob claim process

- Ad hoc duties assigned by senior management

- To head all desk-related claim queries for cashless as well as Government schemes.

- To run desk as per BG model from patient preauthorize to discharge with application download followed by ratings.

- To monitor day-to-day MIS from desk and report Hospital Management.

- Check payment reconciliation and get the correct MIS prepared.

- To work as a catalyst between hospital, patients and BG Desk.

- Leading a team of Medical officers & Smile Officer/Router on the desk

- Maintaining good rapport with top management of assigned hospital &

- Review on agreed services by the company.

- To prepare and publish Daily, weekly and monthly reports and MIS

- Setting up an existing SOP and Framework on a new desk and keep innovating with better insights.

- Seamless & Cost-effective function of the entire front-end process.