BHIVE - Lead - Customer Success

Key Deliverables :

- Provide guidance and support to the sales team in handling complex deals.

- Collaborate with the stakeholders to assess and strategize for challenging negotiations.

- Ensure that the BHIVE vision and values are maintained during negotiations.

- Maintain a strong relationship with top clients, founders, and points of contact.

- Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.

- Address any concerns or issues raised by clients in a timely and effective manner.

- Focuses on member retention and employee effective engagement strategies.

- Oversee the timely and accurate submission of sales-related data and reports.

- Conduct regular audits to ensure the quality and accuracy of sales data.

- Collaborate with the sales team to identify and resolve any discrepancies in data.

- Acknowledge and respond promptly to any escalations.

- Facilitate communication through effective channels, such as group chats or meetings with stakeholders.

- Ensure inter-departmental coordination to address issues affecting member experience or daily operations.

- Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.

- Collaborate with sales managers to assess individual and team performance.

- Provide feedback and support for continuous improvement.

- Ensure that all sales-related tasks are completed within established timelines.

- Collaborate with the sales and operations teams to streamline processes for efficient task completion.

- Provide suggestions for negotiations while upholding BHIVE's vision and values.

- Encourage a "think win-win" approach and navigate member-related issues diplomatically.

- Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.

- Foster a culture of continuous learning and development within the sales department.

- Monitor and ensure timely collection of payments.

- Escalate any challenges related to collections effectively to ensure resolution.

Key Competencies :

- Complex Deal Handling

- Customer Relationship Management

- Timely Reporting and Data Management

- Escalation Handling

- Weekly Catch Ups and Performance Reviews

- Deadline Adherence

- Negotiation Skills

- Training and Development

- Collection Oversight