Key Deliverables : - Provide guidance and support to the sales team in handling complex deals. - Collaborate with the stakeholders to assess and strategize for challenging negotiations. - Ensure that the BHIVE vision and values are maintained during negotiations. - Maintain a strong relationship with top clients, founders, and points of contact. - Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients. - Address any concerns or issues raised by clients in a timely and effective manner. - Focuses on member retention and employee effective engagement strategies. - Oversee the timely and accurate submission of sales-related data and reports. - Conduct regular audits to ensure the quality and accuracy of sales data. - Collaborate with the sales team to identify and resolve any discrepancies in data. - Acknowledge and respond promptly to any escalations. - Facilitate communication through effective channels, such as group chats or meetings with stakeholders. - Ensure inter-departmental coordination to address issues affecting member experience or daily operations. - Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities. - Collaborate with sales managers to assess individual and team performance. - Provide feedback and support for continuous improvement. - Ensure that all sales-related tasks are completed within established timelines. - Collaborate with the sales and operations teams to streamline processes for efficient task completion. - Provide suggestions for negotiations while upholding BHIVE's vision and values. - Encourage a "think win-win" approach and navigate member-related issues diplomatically. - Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP. - Foster a culture of continuous learning and development within the sales department. - Monitor and ensure timely collection of payments. - Escalate any challenges related to collections effectively to ensure resolution. Key Competencies : - Complex Deal Handling - Customer Relationship Management - Timely Reporting and Data Management - Escalation Handling - Weekly Catch Ups and Performance Reviews - Deadline Adherence - Negotiation Skills - Training and Development - Collection Oversight

Bangalore

BHIVE -  Lead - Customer Success 

Job Description for BHIVE -  Lead - Customer Success  in BHIVE Workspace in  Bangalore for (6-8) years of experience. Apply Now!