Bharti AXA Life Insurance - Manager - IT CRM & Complaints Applications

Company Description:

Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment.

Job Overview:

- The objective of this role is to analyze and manage all projects of CRM and Complaint system, should be the first point of contact for the stakeholders and the developers form the vendor end. identify all risk and prepare risk mitigation strategies and manage all resources efficiently.

- Strengthen the product support and ensure that correct prioritization is done for the tickets as well as manage the stakeholder's expectations.

- Should have E2E track of the production, UAT issues, imbibe and implement Scrum avenues for governance and control. Ensure that no issues and CRs are unattended and regular update is provided to stakeholders.

Job Description:

- Hands on knowledge on Life Insurance Business processes and policy life cycle.

- Should be a part of IT team or POC of the functional department who liaise with IT team for any system requirement or Change Request.

- Should have hands on exp in VB.NET and SQL, SDLC, Scrum.

- Should have knowledge of Production Support, with an exposure to talk with stakeholder management.

- Should have basic Project management knowledge with exposure to project management tools.

- Should have worked on CRM or understands the flow.

- Good communication skills.

- Should be willing to take initiative and think out of the box.

- Keen to learn and contribute.

- Should be able to handle queries and route it correctly at L1 level.

- Should be able to handle pressure and very demanding stakeholders.

Qualifications:

Manager : 5-9 years post Qualification.

- Should have an excellent production support skill, which should include resource and time management ability.

- Should have the ability to work under pressure and manage stakeholders expectations.

- University degree in Computer Science or equivalent.