Bharti Airtel - Account Manager - Strategic Accounts/B2B Sales

Job Title : Account Manager - Strategic Accounts

Job Level: Assistant Manager/Manager

Function: Sales

Location : Delhi NCR

Reporting to : Business Manager

Purpose of the Job :

Account Management for the Strategic Accounts.This position handles data and voice products both.

Deliverables (Maximum 5-6 key responsibilities) :

- Relationship Management with Middle Management and Key- End Users of the account on a day to day basis for the Manufacturing and Distribution vertical.

- Order entry, provisioning & management reporting.

- Carry DATA and VAS Targets- For products viz. Audio/ Video Conferencing, Data Cards, Vehicle Tracking, Core products of networking ( MPLS, Internet, etc)

- Carry 3 G, 4 G Targets including Dongles,Mobility Revenue and Mobility Order Booking as well as retention of existing revenue

- Carry Fixed Line OB and Fixed Line Revenue Generation as well as Retention of existing revenue

- Co-ordinate with the cross functional teams internally- BSG, SMG(COPC), Administartion Manager and Front Line sales.

- Customer loyalty management initiatives and the CRM activities for the account.

- Ensure the account business target achievement on: Order booking, Revenues, Collections,Coordination with Projects/Products/COPC to ensure meeting customer expectations on customer delivery.

- Need identification

Major Challenges :

- To work in alignment with processes on Data and Voice

- To work on retention of existing revenue as well and grow new products.

Decision level :

Prime : Final Decision Making authority, accountable to the Management

Shared : Decisions reached jointly with peers on a collective basis

Contributory : Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies) :

- Account Management Skills

- Customer Handling skills

- Negotiation skills

- Ability to devise creative ideas to attract the target customer's attention

- Regular Follow - up

- Communication skills

Educational Level :

Must have : MBA

Working Experience :

Must have : 2-6 years of relevant work experience