Bharat Financial Inclusion - Manager - Collection

- The Collection Support Manager is responsible for the day-to-day execution and monitoring of the collection strategy.

- This role involves coordinating with various stakeholders, tracking key performance indicators, and ensuring timely follow-ups to achieve collection targets.

Key Responsibilities:

Execution of Collection Plan:

- Oversee the execution of the annual collection plan, ensuring timely follow-ups and adherence to timelines.

- Coordinate with relevant teams to ensure smooth implementation of collection strategies.

Campaign Management:

- Monitor and track the performance of ongoing collection campaigns.

- Identify and address any issues or challenges that may impact campaign effectiveness.

- Make necessary adjustments to campaign strategies to optimize results.

Data Analysis and Reporting:

- Create and maintain collection dashboards to track key metrics and performance indicators.

- Analyze data to identify trends and potential areas for improvement.

- Generate regular MIS reports to provide insights into collection performance and share with relevant stakeholders.

Stakeholder Coordination:

- Collaborate with various teams, including operations, finance, and legal, to ensure seamless communication and coordination.

- Resolve any issues or disputes that may arise during the collection process.

Process Improvement:

- Identify opportunities to streamline collection processes and improve efficiency.

- Implement process improvements to reduce delinquency rates and optimize recovery efforts.