Better - Technical Training Manager

Better is redefining homeownership and making it simpler, faster- and most importantly more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

- Right now we're funding $1 billion in home loans per month

- We've funded over $9 billion in loans and $1 billion in insurance

- We ranked #11 on Fortune's Best Places to Work in Financial Services 2020

- Our Founder and CEO was named in Comparably Top 25 CEOs for Diversity

- We were listed to Forbes- FinTech 50 2020

- And #964 on Inc.'s 2019 - 5000 Fastest-Growing Companies-

- We've secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it's important to foster a company culture that encourages curiosity and passion- from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Through the combined efforts of recruiting, human resources, and office management, the People team works to create and foster a positive and productive employee experience. We take ownership of everything from the smallest details - like keeping the right snacks in stock - to the largest projects - such as structuring performance management to make sure that every member of the team feels supported, positively challenged, and able to thrive at Better. We have fun, love what we do, and care deeply about building a Better workplace.

We are looking for a Technical Training Lead at a Managerial level to help deliver a world class technical upskilling experience for our new joiners and handhold process trainers for effective training delivery. This individual will play an integral role in creating and evolving a framework for the technical onboarding process and facilitate technical training sessions to ensure effective and efficient upskilling while engaging the audience well. Through a thorough knowledge of US Mortgage Industry, technical training experience, instructional design acumen and facilitation skills, this individual will devise and deploy technical training roadmaps and monitor their deployment as per the frequency of the onboarding cycles while liaison with process trainers.

Responsibilities :

- Develop Technical onboarding session plan, modules, and activities in collaboration with Indian and global teams

- Facilitate all the technical sessions for India Onboarding Program and handhold new joiners in their learning journey for 1 month

- Create and moderate the month 2 - 6 technical learning plans for the new joiners and support process trainers in delivering it effectively and efficiently

- Ensure compliance to the learning mandates and create a effective reporting mechanism for these sessions

- Facilitate on-going monthly technical calendar programs

- Continually ideate and implement new L&D tools and technologies to enhance the overall onboarding experience

About You :

- With a strong background in Instructional Design, you are intrinsically a facilitator!

- You display strong knowledge around US Mortgage Industry and have a strong background in technical upskilling in this industry

- You are adept at engaging the audience in a meaningful learning dialogue with a thorough understanding and application of Adult Learning principles

- You feel comfortable with ambiguity, taking initiative with little to no direction excites you

- You have high personal integrity, the ability to coach team members and lead by example

- Presenting and Managing Data is your forte and drives you in your daily routine

- You come with 5+ years of Technical Facilitation experience, 2+ years in US Mortgage industry preferably

The Better mission is rooted in values that drive us.

- We do what's in the best interest of the consumer, not ourselves

- We have growth mindsets, not fixed ones

- We believe that success lies in execution, not credentials

- We act like owners, not just employees

- We work to find answers on our own, not wait for them to be given to us

- We optimize for mission, not ego