Better - Sales Development Associate

ABOUT THE TEAM

Beyond producing high quality loans and an extreme focus on customer experience, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, Irvine, Oakland, Charlotte and Gurgaon, we are quickly expanding in order to deliver a delightful borrower experience through a combination of technology and people. In joining our team, you will have a unique opportunity to join a fast-growing team and you will play a critical role in delivering on the Better mission.

ABOUT THE ROLE

Better is looking for a Sales Development Associate to join the team. The Sales Development team is designed to support the Home Advisor organization in providing our current and future customers best in class customer service. The Home Advisor org provides our customers a single point of contact when working through their home buying or refinancing journey. We aim to streamline the experience with a clear owner of the customer's application and give us the ability to adapt to specific needs of different loan products and customer types.

The Sales Development Associate role is client-facing and is responsible for point-in-time customer service and support, including both inbound and outbound lead generation communication.

RESPONSIBILITIES

- Responsible for inbound and outbound calls and chat, spanning from pre-application through funding

- Responsible for pre-application outbound lead generation calls and driving applications to our Home Advisors

- Respond to incoming written communications through email and live chat channels

- Extreme focus on customer experience and satisfaction

- Knowledgeable about Better's offerings and services

- Partner with Home Advisor and Operations orgs to facilitate customer interactions

About You:

- MUST have a Sales experience

- MUST have heavy call center experience with US-based customers in Customer Service

- MUST have worked a US customer-facing role via email, SMS, or live chat

- MUST have superior oral and written communication / command of the English language