Better - Real Estate Transaction Coordinator Manager

Responsibilities will include :-

- Manage & provide day-to-day system support to our in house agents, pod managers, including resolution of all system related issues

- Help coach and lead new pod managers with a focus on driving production, operational improvement and general support

- Drive new initiatives to help improve our customer experience

- Develop, document and maintain system admin procedures on agent tools, and create employee resource guides for said tools

- Track and maintain licensing requirements of team members and pod managers

- Ensure timely payment of all real estate transactions

- Assist with agent onboarding and daily agent scheduling (e.g. calendar and out of office management)

- Drive data integrity by developing and conducting audits

About you:

- Strong communication, organization, problem solving and time management skills.

- Experience in administrative/office management role a plus

- Experience managing a CRM tool a plus

- Capable of learning technology quickly

- Proven demonstrations of improvement and tangible results

- Ability to maintain composure and adapt in a fast-paced environment.

- Collaborate with teams to constantly rethink and improve our processes and agent experience

- Ability to keep up with emerging technologies and updates to existing technologies