Better - Pod Manager/Real Estate Transaction Coordinator

Better is redefining homeownership and making it simpler, faster and most importantly more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.

Right now, we are funding over $1.5 billion in home loans per month

We have funded over $14 billion in loans and $3.5 billion in insurance

We ranked #11 on Fortune's Best Places to Work in Financial Services 2020

Our Founder and CEO was named in Comparably Top 25 CEOs for Diversity

We were listed to Forbes- FinTech 50 2020

And #15 on the 2020 CNBC Disruptor 50

We have secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do, and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it's important to foster a company culture that encourages curiosity and passion from employee resource groups and learning opportunities to team outings and community outreach.

The Better mission is rooted in values that drive us.

A Better opportunity:

- The Real Estate team works to simplify the home buying journey by creating seamless customer to real estate agent interaction, and providing customer support throughout the home discovery experience. One of Better's newer teams, we are looking for entrepreneurs with strong operational capabilities, business acumen, and a - get stuff done- mentality.

- In this role, you- ll be managing the support team for Better Real Estate's in-house real estate agents. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird's eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics. This person will work closely with our Transaction Coordinators to help manage production flow and pipeline management of our clients from acquisition to closing.

- Manage a team of 8 Transaction Coordinators with a focus on driving production, pipeline management and, process improvement

- Create an inspiring team environment with an open communication culture

- Delegate tasks and set deadlines

- Oversee day-to-day operation

- Discover training needs and provide coaching

- Provide leadership and direction to high-performance home support team

- Actively track timeline and progress of Transaction coordinators onboarding and training

- Serve as the first line of defense to diffuse customer escalations to management

- Develop creative and innovative ways to improve team performance

- Manage and monitor overall performance metrics and pipeline management

About You:

- 5-9 years of proven work experience as a team leader or supervisor

- Strong understanding of production flow and pipeline projections

- High empathy and customer-centric mindset

- Proven demonstrations of improvement and tangible results

- A proven leader and mentor

- Excellent communication and relationship-building skills

- Ability to troubleshoot and solve problems

- Highly adaptable and able to maintain composure in a fast-paced environment.

Better is an equal opportunity employer. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person's merit, business needs, and role requirements.

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