Benefits.Club - Customer Success Manager

What is the job like?

- Building strong client relationships and consistent communication about the best practices, insights, and product knowledge.

- Onboarding new customers successfully by partnering with the sales team.

- Ensuring high customer renewals levels, identifying opportunities to increase customer satisfaction and revenue by providing feedback and advocacy on customers' pain points to internal teams.

- Building strong product expertise and providing training & ongoing support as required.

Who should apply for this role?

- 1 year experience in Customer Success role (ideally in the financial services industry) + Prior experience in dealing with Key Accounts.

- Excellent interpersonal, written, and verbal communication skills.

- Strong networking and relationship-building skills.

- Strong analytical skills and core competency in numerical data.

- Team skills and ability to manage multiple stakeholders.
 
Life @ Benefits.Club": 

- Grow with the company with employee-friendly ESOPSs

- Freedom and Ownership: We are a fast-paced, non-hierarchical, and inclusive startup

- Competitive Compensation and Healthcare

- Unlimited Leaves

- Free Gym membership at the office