Belgian Waffle - Senior Manager - Quick Service Restaurants Operations

We are looking for a Senior Manager for our Operations department who will lead our Outlet related Operations in the entire City. As head of city operation, you will be responsible for overall P&L, Expansion and Efficient operation of the business and will report to the National Operations Head. Below are the responsibilities that will have to be done by the candidate.

Responsibilities

- Identify opportunities for growth in every unit, plan marketing activities and achieve the P&L Objectives.

- Daily Operations updates and checks of each store at the beginning and closing of stores.

- Hire & develop right talent at every level of operation.

- Keep a tight control on all operational and financial aspects of the store.

- In charge of labour control, product cost controls, Damage, theft, shortages and waste control for all stores in City.

- Ensuring compliance with licensing, hygiene and health and safety legislation/guideline.

- Supervise shifts, appraise staff performance and provide feedback to improve productivity.

- Create detailed reports on weekly, monthly and annual revenues and expenses

- Promote the brand in the local community through word-of-mouth and Store events

- Train new and current employees on proper customer service practices

- Implement policies and protocols that will maintain future Store operations.

- Manage Stores good image and suggest ways to improve it.

- Controlling day-to-day operations by making sure that the minimum outlet manpower requirements are met and develop the restaurant team.

- Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports and taking appropriate action.

- Design and execute SOPs to improve operation efficiency and customer service levels.

- Identify new markets for Expansion.

- Analyse market trends, competition and provide regular inputs to the management on product, price, promotion & services.

- Prepare presentation plan - monthly quarterly and yearly, routine audits for sales transactions and stock movement between outlets

- Prepare forecasting and budgets, and develop Operations ecosystem

- Maintain and improve SSSG and AOV growth

Requirements & Experience Needed:

- Experience of around 7-10 years of managing large scale operations in Quick Service Restaurants related Operations

- Graduate / IHM / MBA from a reputed institute

- Mobility and travelling between cities whenever required

- Great people management skills

- Hands-on operation experience

- CTC upto 10 Lacs