Beenbout - Head - Supply & Delivery

Position Description:

The Head - Supply & Delivery profile manages the acquisition and delivery. The Head - S&D manages the acquisition, contracting, inventory, standards and delivery of the accommodation.

The Head - S&D is responsible for all or part of these areas:

- Supply Management

- Identification of properties as per the company laid norms

- Acquisition of properties / inventory

- Maintain real time inventory

- Create new supply of ecosystem development by conducting workshops, training of innkeepers and local marketing events.

- Delivery Management

- Ensure adequate inventory is available

- Ensure standards are maintained at all properties

- Lead the delivery team towards enhanced Customer Experience

- Maintain close contact with Sales & Marketing team to ascertain customer expectation and match the delivery with the same

- Working with Sales & E-Marketing team ensuring increase Conversions (Look to Book), Hotel/Homestay Ranking, Tactical Offer creations, Marketing layouts, Reviews & Reputation Management.

- Working/feedback to product team for better UI Experience to customer, suggestions for new features on supply & front end.

- Ensure customer satisfaction by achieving smooth and timely operation.

- Performance Competition Analysis across OTA, Rate & Room Parity issues, gathering marketing intelligence

Strategic Planning:

- Business planning and execution with Sales & Marketing for achieving Revenues, transactions and room nights

- Team Management:

- Driving, motivating & Ensuring ground team effectiveness & Team Management - R&R, KRAs, Execution Excellence, Productivity

Requisite Skills

- Supply Management

- Operations / Delivery Management

- Team construction and Management

- Excellent communication skills

- Strategic selling

- Reputation Management

Key Industries (In order of preference)

1. Budget Hotel Aggregators

- Stayzilla

- Woodstay

- Treebo

- Fab Hotels

2. OTAs

Key Talking Points

- Should be willing to set up the organization culture from scratch right from formulating process and policies to implementation.

- Should be able to rapidly build a team

- Should have a fair pan India knowledge or experience

- Should bring in competitive research data to enable making a robust market penetration strategy.

- Should be willing to put in long hours at the beginning of the assignment as the culture needs to be set up rapidly.

- Salary Bracket - 20-25 lacs