Barclays - Vice President/CTO - Enterprise Architect

What will you be doing?

- Working in close collaboration with the Lead Architect, Solution Architects and the Technology and Business functions of the group

- Creation of the technology strategy, roadmaps and vision for the Contact Centre & Servicing TC

- Creating and developing the Concept, End to End Solution including Functional and Technical designs, ensuring appropriate architectural governance approvals are obtained.

- Support evaluation of the current technology environment to detect critical deficiencies and recommend solutions for improvement. Designing and supporting the implementation of resilient, scalable solutions for the platform.

- Ensuring Technology services processes and controls are designed to comply with group policies to ensure compliance with all applicable laws and regulations.

- Providing assurance that the technology services system of internal control is operating as designed and effectively manages all Principal and Key Risk types in accordance with Barclays Policies.

- Partnering with Engineers, Architects and broadly colleagues within O&T and Business community to coordinate strategies and technology investment recommendations

- Maintaining and tracking technical debt as a result of any changes to target state solutions to accommodate project

- Maintaining knowledge of relevant technologies at the core/internals levels in order to perform in Subject Matter Expert role

- Articulating and establishing best practices and anti-patterns in application of technologies in question

What we are looking for:

- Experience in architecting and delivering commercially proven, end to end solutions achieving complex business goals, including integration projects/programmes across disparate technologies, application/infrastructure integration is a pre-requisite

- Ability to provide an excellent customer/client experience, underpinned by a lean cost base, strong controls and a culture of collaboration, innovation and high performance. Very strong strategic vision.

- Real world architecture experience in banking / financial services is essential with significant practical experience of defining and implementing enterprise wide technical solutions

- The ability to analyse and distil complex information quickly, presenting to non-Technology colleagues in a clear and succinct manner.

Skills that will help you in the Role:

- Understanding of key considerations in Secure systems & software design, Resilience and High-Availability patterns for mission-critical applications, including multi-data-centre deployments

- Exposure and experience in Technology Architectures including Contact Centre product architectures e.g. Avaya/ Amazon Connect, CUCM, Omni Channel capabilities, Core Voice, Workforce Management and Agent Desktops, Network, Infrastructure designs, distributed technologies, cloud, micro-services, messaging, APIs, Data transformation, ETL, Monitoring tools

- Exposure and experience in Technology Architecture for Salesforce

- Hands on capability to work with the LA, Solution Architects, Designers and developers in supporting resolution of any critical issues.