Role & Responsibilities :   - Strategize and implement continues process improvements which results in Quality and cost efficiency   - Understand people motivation and create positive environment that promotes higher motivation   - Manages performance and behavior of CRO's through effective meetings, coaching, and mentorship.   - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.   - Managing 100% compliance, process adherence and Team Targets   - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.   - Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.   - Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.   - Manages schedules, monitors adherence, time-off planning, and attendance   - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.   Skills required :   - Must have Progressive experience in managing a Customer service division / setup (at least 200 Plus) in Domestic Phone Banking or Banking Telesales   - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment   - Ability to maintain composure in critical situations and communicate clearly with the stakeholders   - Demonstrates ability to analyze data, using the data to drive decision making   - Fosters a positive team environment and collaboration within the Site   - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers   - Demonstrates effective, clear and professional written and oral communication   - Strong prioritization and time management skills, with a high degree of flexibility   - Ability to embrace constant change with flexibility and good grace   - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.Insuran

Chennai

BankBazaar.com - Senior Manager - Customer Service - Insurance Telesales Vertical 

BankBazaar.com - Senior Manager - Customer Service - Insurance Telesales Vertical  ,Job Description for BankBazaar.com - Senior Manager - Customer Service - Insurance Telesales Vertical  in BankBazaar.com in  Chennai for (8-15) years of experience. Apply Now!

Job Description for BankBazaar.com - Senior Manager - Customer Service - Insurance Telesales Vertical  in BankBazaar.com in  Chennai for (8-15) years of experience. Apply Now!