Bajaj Capital - Senior Relationship Manager

Job Title - Senior Relationship Manager

Location - Pan India

Reports to - Branch Head

Span Of Control - 0 direct reportees

Experience Required - 4 + years

Job Purpose :

- The purpose of this role is to acquire new clients and increase engagement of existing client by providing complete financial planning solutions to them basis their risk and reward appetite keeping in mind the revenue targets of the branch.

Key Job Responsibilities

- Acquire new clients and Increase engagement of existing client by providing complete financial planning solutions

- Conduct daily sales calling with prospective new clients and identify their needs.

- Provide and develop solutions and suggest schemes to clients- basis their requirements and goal

- Conduct timely and regular follow ups with the leads and tag them on broadcasts and new articles

- Increase client database by meeting new clients and taking references from the existing ones and hence build AUM and AUA for the branch

- Review and diversify existing client portfolio on a regular basis and provide guidance accordingly. Achieve financial goals of the clients through various product line

- Update and cross - sell products to existing clients and update them about the primary and secondary market trends

- Update self-regarding all schemes, products and solutions by regularly attending trainings

- Share regular communications with client regarding information, research and material of the organization

- Conduct regular marketing activities with the regional marketing and product team by showcasing our products and features and generate leads

Achieving Revenue Targets

- Ensure that revenue for the total review period meets the target revenue targets basis the vintage and the guidelines and compliances at Bajaj Capital

- Share daily business data from respective clients with the branch client service officer

- Ensure and drive high utilization of digital platforms keeping in mind organization ethics

Knowledge, Skills & Attributes

Knowledge

Product Knowledge : have a detailed knowledge of all products related to Life Insurance, general insurance, fixed income, mutual funds

Wealth/ Portfolio Management : understand client portfolio in terms of their risk and reward appetite and assist them to achieve their financial goals

Financial planning/ Investment Advisory : have thorough financial and sector knowledge as well knowledge of competitors, must provide sound and reliable advice to clients

Skills

Functional

Communication Skills: have excellent communicating and listening skills, ability to explain complex information clearly and in a simplified manner. Should be a confident individual and must conduct and present themselves well in front of client

Analytical Skills: Is able to analyse the requirement of the clients basis their financial goals and have strong logical and numerical ability

Work to achieve targets: Has ability to deal with stress and follow procedures. Has good emotional stability and conscientiousness when dealing with achieving targets. Should always identify opportunities for greater profit

Compliance: follows the guidelines and compliance needs and be closely monitored and response to any request for documentation

Professional

Executing with Excellence

- Ensures tasks are completed as per agreed targets and timeline

- Says no to follow up

- Achieves and demonstrates high level of productivity through personal effort

Leading Self

- Initiate direct conversations when in doubt and with whoever it belongs

- Admits and owns mistakes without fear and work towards rectifying the same

Strategic Thinking

- Thinks out of the box and is curious and generate breakthrough ideas

- Is a committed learner and learn from the experiences of self and others

Attributes / Core Behaviours

Entrepreneurial & Ethical

- Cites and shares correct/incorrect behaviour openly and honestly

- Treat co-workers with integrity and respect

- Proactively seeks feedback/support when needed to improve self-performance

- Is a brand ambassador to Bajaj Capital

Nurturing

- Exhibits traits to handheld new members in the team

- Recognizes and appreciates team members and co-workers for their success stories

- Proactively follows up with reporting manager and support team for career aspirations and growth plan

Responsibility

- Proactively fill up for my team members deliverables in their absence

- Take charge and follow up on my development and career path

- Always operate out of my circle of influence and do what i do best to deliver on what is expected from me

Innovation

- Always stay ahead and implement best practices and creativity in all tasks done

- Maximize the use of technology and digital media for communications

Collaborate

- Communicate with each and every individual in the team and maintain professionalism

- Always coordinates with team members for timely completion of tasks

- Be transparent, open and upfront with my colleagues and organization

- Have fun together

Happy Clients

- Works towards continuous improvement of client experience at Bajaj Capital

- Understand and listen to the customer expectations at all times

- Always capture customer feedback and internalize it when required

Education

Essential : Graduation in any field

Desirable : MBA in finance/ sales & marketing

Qualifications :

Essential : MF Certification, NISM

Desirable : MBA in finance/ sales & marketing