Bajaj Auto - Area Service Manager

- The Bajaj Group is amongst the top 10 business houses in India.

- Its footprint stretches over a wide range of industries, spanning automobiles (two-wheelers manufacturer and three-wheelers manufacturer), home appliances, lighting, iron and steel, insurance, travel, and finance.

- The group's flagship company, Bajaj Auto Ltd, is ranked as the leading three and two-wheeler manufacturer and the Bajaj brand is well-known across more than 70 countries.

Job Title: Area Service Manager.

- Work Location: Cochin KL, Jaipur RJ, Bhubaneshwar OR, Hyderabad TG, Guwahati AS, Pune MH, Coimbatore TN, Chandigarh, Patna BR, Ghaziabad UP,.

Job Responsibilities.

- Handling territory as ASM.

- Step up the customer experience.

- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth.

- Product performance feedback and competition benchmarking.

- TPM Implementation at Dealerships and drive the Service agenda.

- Tracking competitor activities and keeping abreast with the latest trends and requirements.

- Readiness for new products.

- Product failure report and analysis to HO team.

- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve PDCA.

- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.

- Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.

- Control on Warranty Claims.

- Promoting Sales by providing service support.

- Promoting Genuine Spares Sales.

Technical/ Functional Domain - Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance.