Bajaj Allianz - Chief Manager - Product Validation

JOB PURPOSE

This role acts an interface between Business/Operations/IT and Technology vendors to drive the resolutions on new products/Existing products, defects and change request or new functionality, help business/Operations implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners: Business case, CBA, requirement gathering, assistance in UAT, implementation, Project Management.

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

- Collaborate with the IT team and Stakeholders to arrive at the Missing functionalities roadmap by taking into account strategic growth plans and the overall Business and technology.

- Plan and budget resources based on current- and future-state business processes and requirements

- Assists Head PVT in managing expectations and aspirations of various businesses to ensure efficient, relevant and timely solutions

- Set and define processes, and standards for level of service and delivery expected from the team for successful execution of IT projects

- Monitor and review internal processes for project management and execution periodically, and suggest improvements to enhance efficiency

- Keep abreast with the technology strategy of competitors, the latest developments in sector

- Creating a process oriented culture by standardizing processes and documenting the same by way of standard operating procedures

- Anticipate business requirements of stakeholders to ensure efficiency and scalability of the fast-growing business

- Ensure Team members collaborate with business teams to gather and articulate the requirements and evaluation parameters for solution rollout

- Carry out impact analysis to identify what specific processes will be targeted and changed, and ascertain the impact of the same

- Oversee documentation and validation of functional specifications defined on the basis of business needs

- Oversee the creation of relevant use cases that test the functionality of IT solutions from an end user and business perspective

- Oversee roll-out of regular UATs (User Acceptance Tests) to check functionality and resolution of bugs identified

- Review the new solution and give final sign off to the project team, vendor and application management team

- Ensure trainings and hand-holding of system users in the operations environment to develop ease of using the new system

- Ensure feedback from end users is reviewed and incorporated into the course corrections made to the system

- Governance to be followed with Testing Mgmt team

- Collaborate with business heads to understand the 'forward looking' trends and strategy for their respective businesses, their products, operations and processes

- Collaborate with IT to identify the process as well as criteria to hand-over and transition projects into operations

- Regular Governance meeting - updates on projects

- Regular update to Sr Mgmt on projects

- Attract and retain high quality talent for ensuring high standards of service and delivery

- Set and review performance metrics, standards and cascade operational goals to drive alignment and achievement of team objectives

- Build a team of technologically strong subject matter experts through ongoing training and development

- Encourage and motivate people in their routine work

MAJOR CHALLENGES

(Challenges faced on an ongoing basis in carrying out the job)

- Ensuring participation/buy-in of business stakeholders and users

- End to end coordination and implementation of Product Launch Process

- Keeping track of activities and timely escalations

- Stakeholder management

- Expectation Management

DECISIONS

(Key decisions taken by job holder at his/her end)

- Recommend alternatives / solutions for new processes or fixing a process (jointly with other stakeholders)

- Decision on escalation of issues faced on projects

INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work

- All business functions: To discuss as - is process, solutioning and implementing process change

- IT: To discuss automation / building of systems for the proposed solutions

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work

- Industry peers/ startups / consultants: To understand market / industry practices and other developments

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

a) Qualifications

- Graduation / Post-graduation

- MBA preferred

b) Work Experience

- 10-12 years of experience, with exposure to BFSI

- Excellent knowledge of Life Insurance Domain/Products

c) Other Soft Skills:

- Good Communication & Documentation Skills

- Process Oriented

- Stakeholder Management & Problem Solving Skills

- Ability to work under pressure and meet deadlines

- Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs

- Basic understanding of technology system interfaces and data integration, networks, and operating systems

- Knowledge of Business Process Modeling using decision tables/trees and data flows, etc

- Microsoft PC software experience (i.e., Excel, Word, Access and Project)

- Experience in project management and/or client/block conversions

- Must be a self-starter, flexible and motivated

- Analytical, organized with excellent written and verbal communication skills

- Willingness to develop industry-related knowledge

- Proven application of analytical skills and solution focused mindset

- Familiarity with project management methods (SDLC, PMI, ITIL, Agile, Waterfall, etc.)