B2B Collection Specialist

Position: B2B Collection Specialist

Department: Accounts Receivable / Finance

Reports to: Collections Manager

Job Overview:

We are seeking a detail-oriented, proactive, and experienced B2B Collection Specialist to join our Accounts Receivable team. In this role, you will be responsible for managing the collection of overdue invoices and ensuring timely payments from our business customers. You will work closely with internal teams, customers, and third-party collection agencies to resolve disputes and ensure a healthy cash flow for the company.

The ideal candidate will have a strong background in B2B collections, excellent communication skills, and expertise in Order to Cash (O2C) processes.

Key Responsibilities:

B2B Collection:

- Contact clients to follow up on outstanding invoices, via phone, email, or in writing, to ensure timely collection of payments.

- Build and maintain positive relationships with business customers to ensure payment terms are met.

- Identify issues that may prevent payment and work with the customer to resolve them efficiently (e.g., disputes, billing errors, or system delays).

- Provide timely escalation of overdue accounts to management and/or third-party collections as necessary.

O2C Process Management:

- Collaborate with the sales, finance, and customer service teams to ensure smooth Order to Cash processes and resolve any issues that may delay payment.

- Ensure the accuracy of all invoicing and ensure that all relevant details are correctly recorded in the system.

- Perform regular account reconciliations and maintain accurate records of communication with customers.

Dispute Resolution:

- Manage disputes and queries related to overdue payments, working with customers to resolve issues promptly and professionally.

- Track and update dispute statuses and maintain accurate documentation of all correspondence.

Reporting & Analytics:

- Prepare regular reports on overdue accounts, aging reports, and collection status for management review.

- Analyze trends in collections and make recommendations for improvements to reduce overdue payments.

Cash Flow Optimization:

- Assist in optimizing cash flow by ensuring timely payments and minimizing overdue accounts.

- Assist with credit risk assessments and help in reviewing customers' credit limits.

Key Skills and Qualifications:

B2B Collections Expertise:

- Proven experience 4 in a B2B collections or similar finance role.

- Strong understanding of accounts receivable, payment terms, and collection practices for business-to-business transactions.

- Familiarity with payment processing systems and financial software (e.g., ERP, accounting software).

Order to Cash (O2C) Knowledge:

- Solid understanding of O2C processes and how they relate to collections and cash flow management.

- Experience in collaborating with cross-functional teams (sales, finance, customer service) to ensure smooth processing of orders and payments.

Communication & Negotiation Skills:

- Strong verbal and written communication skills, with the ability to manage sensitive conversations professionally.

- Ability to negotiate payment terms and resolve disputes efficiently while maintaining strong customer relationships.

Analytical Skills:

- Ability to analyze accounts and identify patterns or issues in collections.

- Detail-oriented with a focus on accuracy and organization in record-keeping.

Problem-Solving Skills:

- Ability to identify and resolve payment issues or discrepancies efficiently.

Time Management:

- Strong organizational skills and the ability to manage multiple accounts and priorities effectively.

- Ability to meet deadlines in a fast-paced environment.

Education & Experience:

- Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.

- 4 years of experience in B2B collections or a similar role within the finance/accounting industry.

Additional Information:

- Strong working knowledge of MS Office Suite (Excel, Word, Outlook).

- Experience with collection software or ERP systems (e.g., SAP, Oracle) is a plus.

- Experience with credit risk management and assessing creditworthiness is a plus.

Why Join Us?

Competitive salary and benefits.

Opportunities for career growth and professional development.

Collaborative and dynamic work environment.

Be part of a well-established company with a commitment to customer satisfaction and financial excellence.

How to Apply:

Please submit your resume and cover letter to 8707252963/Shashwat@contactxindia.com . In your cover letter, kindly highlight your experience in B2B collections and your knowledge of O2C processes.