Posted By
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Posted in
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Job Code
1142386
Zonal Business Head :
Job Responsibilities:
SALES
- Meet MoM disbursal target (branch wise and state wise)
- Ensure each LA achieves his productivity norm for daily meetings, monthly file log in and disbursals
- Conducting Tele-Reference checks in timely fashion,
- Ensuring the prescribed sales process is complied with in the branch
- Target Vs. Achievement for File Log-In and Disbursement - equal weightage to individual branches meeting target & state target,
- 85% Repeat Loan Conversion (t-6 to t+6)
- Good Service Quality Rating
- Competition information on quarterly basis
DELINQUENCY MANAGEMENT
- Ensure that branches follow the disbursement process,
- Ensure that all branches Collect Overdue within prescribed timelines - 3 days,
- Assist branches in recovery from difficult customers through personal visits,
- Seek legal recourse in Overdue Collection where required with HO help,
- Provide Feedback on product / policy that can reduce delinquency
- Not more than 1% PAR of customers in 30 DPD and above (0.5% for new branches)
- 30% Over due to be collected within the first 3 days. (70% for new branches)
- Ninety-Nine% On time repayment
- Not more than 10% cheque/ACH bouncing in a month
AUDIT & COMPLIANCE
- Ensure prescribed branch processes are adhered to for branch personnel
- Monitor BRW level in branches,
- Service Quality related processes to be adhered to in every branch,
- Provide feedback on any policy / process that can improve compliance
- 90% of TAT on NCA < 14 working days.
- 90% of TAT on repeat loan<2 working days
- 90% of BRW resolution of 2 Days or less
- 90% of branches should have audit score of minimum 80%
ADMIN & COST CONTROL
- Manage controllable costs within budget
- Encourage BMs to Ensure Upkeep of Branch premises,
- Expense Budget vs. Actuals,
- Minimum 4 branches to be covered in a month. (Minimum 2 days in a branch)
PEOPLE MANAGEMENT :
- Timely Hiring to fill staffing gaps,
- Motivate and guide team for target achievement and error-free work,
- Ensure trainings for branch personnel,
- Encourage achievement and team working through R&R implementation
- 50%. of LAs qualify for Monthly/Annual awards
- Not more than 15% attrition (20% for LA) on an annualized base for employees >6 month
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Posted By
1544
JOB VIEWS
282
APPLICATIONS
34
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
Sales & Marketing
Job Code
1142386
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