Aye Finance - Head/DVP - Agency

Responsibilities:

- Lead and manage the entire DVP collections program through our external agency partner.

- Develop and implement a comprehensive collections strategy aligned with company objectives.

- Set clear performance goals and expectations for the collections agency.

- Monitor and analyze agency performance metrics, including delinquency rates, collection ratios, and recovery rates.

- Identify opportunities for process improvement and cost optimization within the collections process.

- Foster a strong and collaborative relationship with the collections agency to ensure seamless communication and efficient operations.

- Ensure compliance with all applicable laws and regulations governing debt collection practices.

- Manage and develop the relationship with the collections agency vendor, including contract negotiations and performance reviews.

- Provide regular reports and insights to senior management on the effectiveness of the DVP collections program.

- Manage a budget for the collections program and ensure efficient use of resources.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field (preferred).

- Minimum of 8-10 years of experience in collections management, with a strong focus on Debt Verification & Payment (DVP) processes.

- Proven track record of success in leading and managing high-performing collections teams (agency or internal).

- In-depth understanding of collections best practices, regulatory requirements (FDCPA, HIPAA), and skip tracing techniques.

- Strong analytical and problem-solving skills with the ability to identify and address collection challenges.

- Excellent communication, negotiation, and interpersonal skills.

- Leadership skills with the ability to motivate and develop a team environment.

- Proficient in Microsoft Office Suite and collections management software (a plus)