Aye Finance - Branch Operations Manager

Key Responsibilities:

Branch Operations Management:

- Supervise and lead branch staff, ensuring efficient customer service delivery and adherence to operational procedures.

- Manage cash handling activities, including deposits, withdrawals, and account maintenance, while prioritizing security and accuracy.

- Oversee daily branch operations, including vault management, transaction processing, and administrative tasks.

Customer Service & Relationship Management:

- Ensure exceptional customer service is provided to all branch visitors, addressing inquiries and resolving issues promptly.

- Build positive relationships with customers and identify cross-selling opportunities.

- Uphold high ethical standards and ensure compliance with all regulatory requirements.

Team Leadership & Development:

- Provide effective coaching and guidance to team members, fostering a culture of collaboration and continuous improvement.

- Delegate tasks effectively, identify opportunities for professional development, and motivate staff to achieve individual and team goals.

- Ensure a safe and secure work environment for all branch personnel.

Reporting & Administration:

- Prepare accurate and timely reports on branch performance metrics, including customer service satisfaction, transaction volume, and cash handling activities.

- Maintain detailed branch records and ensure adherence to company accounting procedures.

- Collaborate with branch managers and other departments to achieve operational objectives.

Qualifications:

- Bachelor/masters degree in Business Administration, Finance, or a related field (preferred).

- Minimum 2+ years of experience in a financial services environment, with branch operations experience highly desirable.

- Strong leadership and supervisory skills with the ability to motivate and develop a team.

- In-depth knowledge of cash handling procedures and relevant regulations.

- Excellent customer service skills and a commitment to providing a positive customer experience.

- Strong analytical and problem-solving abilities.

- Excellent communication, interpersonal, and organizational skills.

- Proficiency in MS Office Suite (including Excel) and relevant banking software (a plus)