Axis My India - Head - Operations

Key Responsibilities:

1. Manage the activities of the resource and recruitment leads - assign and monitor work, review work upon completion to assess and problem solve, monitor procedure adherence and completion rates by each survey

2. Project Planning - Need assessment in terms of the proportion of resource and recruitment required for each project and thus planning for each project

3. Drive Productivity - Ensure continuous improvement of people, process, productivity and profitability

4. Contractor Management - Ensure that all ICs have signed agreements, monitor their performance on a continuous basis to ensure high quality, taking corrective actions for non-compliance, liaison with global SPOC for vendor management

5. Mentoring team - Coach and support resource and recruitment team leads

6. Conducting monthly performance reviews with team - continuous review of team members through monthly KPI tracker, sharing feedback on improvement areas and follow up on such aspects during the next monthly review due date

Key Behaviour Competencies:

- Ability to crunch data and make meaning inferences and analysis on daily basis.

- Able to work in the Target driven environment, able to Multi Task.

- Ability to work independently and also in team

- Ability to manage time and resources effectively in a deadline-driven environment.

- Ability to demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities.

- Ability to react quickly to problems without unduly alarming others; to analyse issues and offer well-considered solutions

- Positive, creative and approachable person.

- Results-orientation

- Ready to Travel is mandatory

Team Management:

1. Leading a team of 55 - 60 associates; accountable for overall client delivery and new profile creation.

2. Responsible for coaching, developing, motivating & retaining team members.