Axis My India - Business Operations Manager

WE WEAR UNIFORMS, HAVE A NO-MOBILE POLICY, STRICTLY WORK FROM THE OFFICE AND HAVE ALTERNATE SATURDAYS WORKING.

Apply only if you have it in you to follow this military-type functioning.

Key Responsibilities:

- Develop and implement operational strategies that align with the company's goals.

- Identify opportunities for process improvements and cost savings.

- Oversee day-to-day operations to ensure that business functions are efficient and effective.

- Streamline workflows to improve productivity and reduce operational costs.

- Monitor and analyse operational metrics to ensure targets are met.

- Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.

- Coordinate with department heads to ensure optimal allocation of resources.

- Lead and mentor operations teams, providing guidance and support to achieve department goals.

- Foster a culture of continuous improvement and accountability.

- Plan, execute, and oversee projects aimed at improving business operations.

- Ensure projects are completed on time, within budget, and meet quality standards.

- Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.

- Act as a liaison between operations and other departments to resolve issues and improve communication.

- Ensure that all operations comply with company policies, industry regulations, and legal requirements.

- Identify and mitigate operational risks.

- Prepare and present regular reports on operational performance to senior management.

- Use data-driven insights to recommend and implement improvements.

- Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.

- Negotiate contracts and agreements to benefit the company.

- Oversee customer service operations to ensure a high level of customer satisfaction.

- Implement systems to handle customer feedback and improve service delivery.

Qualifications:

Education:

- Bachelor's degree in business administration, Operations Management, or a related field.

- A master's degree or MBA is often preferred.

- Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role

- Strong analytical and problem-solving abilities.

- Excellent leadership and team management skills.

- Proficient in project management methodologies.

- Ability to work under pressure and manage multiple tasks simultaneously.

- Knowledge of business software and tools (e.g., ERP, CRM).

- Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous