Retail loans&nbsp;Customer Experience Transformation - Project manager Brief Background of the Job : CXT department aims to drive high impact projects delivering process transormation and quality improvement across business functions.&nbsp; - In the above position, candidate would be responsible for carrying out data analysis, conducting As-Is assessment across retail assets business, U/w, Ops and Service functions and identifying automation &amp; transformation opportunities. - The team member will further contribute to the design of the improved processes/ operating model and performance /efficiency enablers. - The candidate should have experience in creating impactful presentations, detailed process documents, BRDs creation and comfortable with Excel." Roles and Responsibilities - To lead transformation projects for Retail Loans Sales, Ops and support functions within the Bank - To carry out data analysis and diagnostic studies to identify opportunities for improvement - To conduct As-Is process assessments - Benefit estimation for recommended process changes and business case creation - To research new and innovative solutions and perform competition benchmarking to be up to speed on transformational practices in the Retail Lending industry - To monitor progress of projects assigned, present updates to stakeholders, create reports on progress/ delays for HODs and ensure timely implementation of projects initiatives. - To create and manage MIS/ dashboards on projects handled. Academic Qualifications Required MBA, CFA, CA Professional Relevant Work Experience Required - Min 5 years experience in retail assets strategy/ projects / loan centre operations - In-depth Banking experience - General Banking products and process knowledge - Experience in delivering retail loan automation project across new loan processing/ servicing / operations / underwriting - Worked on MS Excel and created PowerPoint presentations - Good communication and relationship management skills - Good command over English" No. of Years of Relevant Work Experience Min 9 Years

Mumbai

 Axis Bank - Project Manager - Customer Experience Transformation - Retail Loans 

 Axis Bank - Project Manager - Customer Experience Transformation - Retail Loans  ,Job Description for  Axis Bank - Project Manager - Customer Experience Transformation - Retail Loans  in Axis Bank in  Mumbai for (7-11) years of experience. Apply Now!

Job Description for  Axis Bank - Project Manager - Customer Experience Transformation - Retail Loans  in Axis Bank in  Mumbai for (7-11) years of experience. Apply Now!