Awiros - Associate Service Delivery Manager/Implementation Manager

JOB TITLE: Associate Service Delivery Manager

LOCATION: Mumbai

ABOUT AWIROS:

Incorporated in 2015, Awiros is making it possible for everyone to build as well as utilize the most advanced applications of Computer Vision and AI in their everyday lives using its app-oriented, open, and unified Operating System model. With a stellar team of researchers and engineers, our constant endeavor is to push the boundaries of technology while delivering great value to our customers. Awiros is a complex technology platform with a highly dynamic development, deployment, and troubleshooting approach.

The core engineering of Awiros includes real-time deep-learning-based video/image inference, distributed processing, high-throughput data handling, and state-of-the-art tools/frameworks like Deep Learning, Computer Vision, TensorFlow, Kubernetes, Kafka, and Elastic Search. Our mission is to bring the power of Computer Vision to everyone, right from developers to the end users. Awiros is the conduit to bring the most cutting-edge research in the areas of Computer Vision, Deep Learning, and Artificial Intelligence to the market.

OVERVIEW:

An Associate Service Delivery Manager plays a vital role in a product company by ensuring the successful implementation and adoption of the company's products by its clients. This role involves overseeing the implementation process, addressing client needs, and enhancing customer satisfaction through effective communication, coordination, and support.

DUTIES AND RESPONSIBILITIES:

- Project Management: Provide support in the entire implementation process, creating and managing project plans, timelines, and milestones. Ensure that all necessary resources are allocated and that the project stays on track.

- Client Communication: Maintain regular communication, provide updates, address questions, and manage client expectations.

- Requirements Gathering: Conduct thorough assessments and translate these requirements into actionable tasks for the implementation team.

- Solution Design: Work closely with the product development and technical teams, and design customized solutions to meet the client's requirements. Ensure that the product is configured and tailored to fit the client's needs.

- Issue Resolution: Inevitably, challenges or issues may arise during implementation. Act as a support in troubleshooting, identifying, and resolving issues promptly. Collaborate with internal teams to address technical or operational obstacles that may hinder successful implementation.

- Relationship Management: Ensure customer satisfaction, manage expectations, and identify opportunities for upselling or cross-selling products or services.

- Post-Implementation Support: Monitor the performance and usage of the product, address any post-implementation concerns, and provide recommendations for improvement.

EDUCATION B.Tech/ M.Tech or MCA in any field

REQUIRED SKILLS AND EXPERIENCE:

- 2-4 years of progressively responsible experience within a fast-paced environment, start-up, or SaaS organization in the Client Implementation / Project Management role.

- Decent understanding of the project life cycle

- Prior technical knowledge in Saas products is preferred

- Project management experience preferred.

- Decisive with good attention to detail ability.

- Excellent client-centricity skills and the capacity to work at client sites