Awign - Technical Account Manager

Responsibilities:

- Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption

- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers

- Consult, ideate, and propose optimal digital adoption solutions to our customers using the client Product Ecosystem.

- Create Content using the client Studio Editor to suit the customer's use cases

- Help develop standards and guidelines to ensure consistency in deliverables across projects.

Experience Required:

- Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.

- Have a strong learning appetite to become an expert on Client Products through our Certification Programs

- 1-5 years of experience in any of the following domains - Content Creation/ Instructional Design/ Technical Writing/ Customer Success/ Account Management/ Marketing/ Software Development/ Business Analysis

- Experience of Javascript, CSS, HTML is mandatory to have

- Comfortable working in a dynamic and evolving environment

- Ability to travel to Client locations as required

Education:

- Candidate from Computer Science, IT Engineering, MCA or BCA Background is needed

Preferred Skills:

- Excellent spoken English skills (Frequently Communicate with North American clients)

- Awareness of diverse cultures and practices across geographies

- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage

- Previous working experience in Javascript, CSS, and HTML will be preferred.

- Candidate from Engineering and Computer, IT background is preferred