Awfis - Cluster Manager - Operations

Cluster Manager - Operations

Job Responsibilities:

- Should have experience handling multiple outlets or facilities.

- Should have experience in handling Pune City.

- Should have extensive experience in handling operations of multiple centers.

- Should be able to drive amazing customer experience and process excellence through team.

- Recruit and train the team on company standards and process.

- 100 % implementation of SOPs

- Drive the Community Team to exceed Community Members expectations

- Directly and directly responsible for alliances and partnerships and driving the revenues through alliances

- Motivate the Community team to minimize attrition and encourage Awfis culture. Highest standards of service delivered by Team at all levels. Prepare and deliver sales targets.

- Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation

- Initiate, collaborate and manage events for member's engagement and education.

Role of AWFIS to prepare a new Team Member:

- AWFIS SOP and Guidelines induction will be imparted, and material shared

- Training on business specific SOPs and Background (eg. Collections, renewals)

- Share updated design and layout specs and training on Centre layout

- Induction session in relevant Verticals of AWFIS

- Scheduled Exposure to all subgroups within the Department to understand the key focus areas of Operations Department.

- Pre-Opening Process and Guidelines

We are looking for Candidates with:

- Exemplary Customer service skills and record

- An extrovert personality

- Aware and with keen interest in current affairs

- Inherent Team-Player skills

- A passion for People Training and Development

- Ambition and drive to demonstrate continuous upgradation in skills and knowledge

- Enthusiasm and demonstrating noticeable participation

- Demonstrate ability to address large audience groups

- Only candidates with inherent Team Player skills may apply

- Strong leader with key skills in Relationship Management, Operations, Cost & Revenue Management.

- With a hunger to grow with 3- 4 years focus on managing additional/increased responsibility

- Excellent written and verbal communication.

- Belief in Extremely strong Process execution.

- Must have experience in handling multiple outlets or facilities.

Eligibility:

- Experience: Minimum 10-12 years

- Must have worked with at least one organization for 2 years

- Should have managed an annual revenue of a minimum of 75 million INR.

- Worked as a Cluster Manager OR Area Manager (Handled entire city) in the last 2 years.

- Proficient with MS Office.

- Excellent presentation and communications skills

- Graduate in any stream Preference would be given to: MBA in any stream Familiarity with local language. Member of Community Service Club, Social and Focused Groups/Club