AVP/Zonal Manager
Job Description:
This is a
P&L position that involves servicing existing customers by offering them a world - class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Job Responsibilities: - Grow the business in terms of topline & bottom - line for the Zone
- Develop & execute annual operating plan - revenue & cost planning and forecasting
- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
- Ensure timely delivery of services to clients
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level - Setup a system that delivers high customer retention
- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Key Skills: - Client handling and application of Telesales techniques
- Team Management & Interpersonal skills
- Data Interpretation & Report Management
- Should be target oriented
Experience and Education:- 80%+ marks in 10th and 12th
- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry
- Minimum experience of 5+ years in managing a large team size of 100+ people
- MBA Full Time