AVP - Workforce Management - BPO

We are looking out for AVP - WFM (Females Preferred) for an MNC in Hyderabad

The role includes -

- To ensure effective planning and management of resources

- Volume forecasting within an agreed variance of actuals

- Leading the planning of long/short term FTE requirements, the scheduling of staff and real time management across multiple centres

Required Skill set :

- Hands on experience on any of the WFM tools - IEX, Avaya, Genesys etc.

If interested, kindly apply and I will get back to you ASAP.