AVP/VP - Quality Assurance - Property & Casualty Insurance

Our Client is a Global Insurance Analytics and Service Provider for property/casualty insurers, reinsurers, brokers, managing general agents and program administrators.

- The Client is looking for a senior resource for to be responsible for the delivery of Quality function (transactional quality & process excellence).

- The incumbent should have experience in implementing transactional quality framework and driving process improvements initiatives across global P&C insurance processes. The role would be reporting directly to Co-founder & Executive Vice President - Process Engineering.

Job Description and Responsibilities :

- Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

- Build a strong quality function with a strong team capable of delivering on quality requirements

Requirements :

Role Demands :

- Strong industry exposure to Insurance Property & Casualty

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Must have exposure to the various sampling methodologies for transactional quality audits

- You will be deploying solutions to help business eradicate transactional errors

- Work with the training team to deploy corrective action plans

- You will be required to conduct periodic time and motion and FTE validation exercises for all the operations processes

- Must be capable of articulating quality agenda, evolving quality mindset in team and rallying team along to drive the quality mindset culture across the organization

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

- You will define, design and implement process improvements by identifying opportunities to provide benefits to the client organization

- Provide automation solutions which can be implemented globally with minimal variations

- To identify the people, process, and technology capabilities required to deliver desired solution, and then plan for the implementation of those experiences

- Develop a scalable framework for addressing the workflow aspects associated with hands offs across different teams

- Own process simplification to eliminate queuing or idle time by removing human interventions and build capability for checking, queuing, reconciliation etc.

- Owns the concept, the requirements, solution, design to delivery

Qualifications :

- 12+ years of Insurance P&C experience

- 5+ years of managing quality / process improvement function

- Hands on experience in implementation of transactional quality function

- Quick learner with ability to adapt to changing environment.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.

- Six sigma Black belt certified with completed projects (desirable)

- Strong customer service orientation

- Ability to work in a team environment

- Should have been a part of process improvement initiatives (preferably lead)