AVP/VP - Market Research

Responsibilities & Deliverables:

- Ensure that the appropriate level of service and support is provided to maximize client retention and contract renewals. Ensure any client escalation that may arise are responded effectively.

- Continually innovate, develop, and suggest enhancements such as new methods of analysis or service techniques, with a view to always being - one step ahead- of our competitors

- Part of Strategic account planning and forecasting of accounts and assessing new business opportunities, retention and growth of existing business and clients.

- Management of third-party relationships, including contract negotiations and performance tracking. Lead Team Effectively to achieve clients and business objectives including managing cross function teams within the corporate structure.

- Overseeing the conduct of analytics though the integration of complex datasets around assessments, segmentation, targeting strategies, hypothesis testing, pilot experiment design and predictive analytics

- Accountable for having a strategic view of the client's business and developing, building and maintaining strong relationships in client organizations.

- Develop actionable conclusions from studies and effectively communicate them to board level audiences.

- Build relationships by impressing clients to the extent that they become advocates.

- Identify new areas for Innovation to explore based on awareness of key behavioural, cultural, and societal shifts.

- Sound judgment, knowledge and passion for product innovation and value of consumer insights to create the future.

Job Skills:

- Thorough understanding of markets, research methodologies and techniques

- Good organizer with the ability to prioritize and multi-task.

- Expertise in analytical skills and the ability to interpret research data accurately.

- Excellent written, verbal communication and presentation skills

- Ability to hold stance and maintain a positive, motivational attitude, especially in challenging scenarios.

- Excellent sales/negotiation skills and a hunger to develop new business.

- Well-developed interpersonal skills for internal and external client

- Ability to facilitate workshop sessions around the insights, personas, journey maps, etc.

- Ability to effectively communicate complex and/or controversial topics and concepts to a wide and diverse audience.

- High comfort level in working and navigating within ambiguity and dynamic work environment.