AVP - Training - BPO

Black Turtle is a premier talent management consultancy firm. The Indian arm was established in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.
This post is regarding for the discussion for the job opportunity with one of leading client with us.

Designation : AVP - Training

Reports to Training Head

Supervises:

- All training leads, managers, SMEs etc reporting from the particular processes of the LOB (Line of Business)

Co-ordinates:

- With Program Manager / SDL / other stakeholders in operations

- Overlooks team's coordination with Infra for transport & other misc. as required

- Supervises for all people coordination's (mapping , Sapping, manpower count, rejects, etc)

- Other training resources (head training/ CoE) for any tactical implementation, Attrition, Training Plan & Labs / content etc.etc)

- With Quality team for adherence & compliance

- With CSF / WFM / TTCoE for training capacity / projections / Planning & Implementation

Profile:

- Age group above 34 years

- High on Influential Skills, followed by Compliance & Steadiness value

- Assertive Communication / Body Language

- Effective communication skills

- Key behaviours- high in energy, optimistic and a go getter in terms of challenges and the output expected to arrive at

- Appearance: Well groomed & professional

- Ability to handle a team-people management and Conflict management skills

- Analytical skills

- Planning & strategizing skills

- Ability to understand cost implications

- Min 12 yrs experience in relevant work sphere & 5 yrs experience in training

- Good performance background

- To plan, co-ordinate, design and deliver customers training requirements

- To be fully skilled to specified standards in learning methods & techniques. To be competent to help and facilitate people of all grades & backgrounds in a training environment, on a range of relevant subjects

- To provide support, and act as subject matter expert (having a high degree of technical knowledge)

- Complete MIS & reporting skill sets

- Good networking skills

Competencies:

- Good administrative abilities

- Trainer Presentation skills

- Knowledge on content development and Instructional Design

- Domain knowledge (as per the Line of Business)

- Knowledge & usage of computers including MS Word, Excel, PPT , Project etc.

- Ability to comprehend, understand & learn as well as be able to retain & recall knowledge & its demonstration whenever required

- Effective communication skills

- Vendor Management

- Training MIS & planning

- Understand financial implications

- Process specific certification / qualification in the subject matter

- Exposure to ISO / COPC/ Six Sigma or other quality Certification (desirable) external

- Awards & Recognition in the line of work

Qualification: Graduation with good academic record

Post - Graduate with good academic background

Certified V& A / Soft skills trainer or Process Trainer

Key Result Areas:

- Develop efficient & reliable internal processes

- Improve supplier management

- Develop process excellence - Cost efficiency

- Provide training to meet client SLAs

- Develop team excellence

- Ensure consistent training Review's with other departments

- Create & update knowledge base

- Ensure process compliance with applicable Quality Standards and Client specific processes.

- Develop cohesive training team

(May be added as per business requirements)

Key Performance Indicators:

- Overall 85% trainees trained, passing with the required minimum threshold & overall 85% of trainees trained, clearing TM scores successfully. Preparation & distribution of training MIS

- Suppliers meeting SLAs

- Incremental reduction in cost & increased effectiveness in training along with developing & implementing computer Based Training

- Training Output - Overall Improvement in post training scores vis-a-vis the pre training scores, meeting client SLAs.

- Regular feedback & monthly reviews with all direct reportees

- Coordinates and participates in monthly calibration session with quality / Operations / MBRs & QBRs as needed

- Creates, updates & maintains knowledge base

- Compliance on Quality standards

- Enthusiastic & performance oriented team & develops successive line managers

Interested kindly share your CV along with some details:

Current Organization :
Current Profile :
Current CTC :
ECTC :
Notice period
When was the last increment
Have you ever been applied for this position if yes please mention when or if not .
Reason for change.

Bharat Saxena
Team Lead
Black Turtle
601 & 616, 6th Floor, V.J. City Point, Ashok Marg, Ahinsa Circle,C-Scheme,
Jaipur 302001,India
Dir: +91 141 4113083
Mobile: +917073591281
Website: www.black-turtle.com